Appointments

Please call (806) 785-8811 to schedule your appointment. If you get the answering system, leave a message and we will return your call within the hour on most days.

 

You can also email us to book an appointment. Response time is usually less than an hour.   Email:  dawn@xperiencespa.com

 

 

Policies

 

No Smoking

Xperience Salon & Day Spa continues to ensure a healthful environment for our clients by upholding a no smoking policy.

Children

The Spa is an adult only area. In consideration for other clients, children are not permitted in the spa area. When in the salon area, please keep children with you at all times for their safety.

Cancellations

VALUED GUEST

Your appointments are very important to all members of our team at Xperience Salon & Day Spa. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. All our policies are designed to benefit our guests and provided in the best quality and tradition of excellent servicing for our established and future clientele.

CANCELLATION POLICY FOR OUR VALUED GUESTS

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:

• Notification given at least 24 hours prior to your appointment will receive no charges.

• Notification given less than 24 hours prior to appointment time, or failure to show up for your appointment will result in a charge of 100% of the reserved service amount. 

Parties

Congratulations on scheduling your spa party for your special event. Parties will pay a $150 deposit when scheduling the event. The deposit will be nonrefundable if the party is cancelled for any reason. Notification given less than 1 week prior to appointment time, or failure to show up for your appointment will result in a charge of 100% of the reserved service amount; in addition, to the deposit. The deposit will be applied to the services received on the day scheduled as long as no members of the party cancel any services previously scheduled. Clients may add on additional services at any time if time is available to accommodate. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need.

Punctuality

Arriving early, whenever possible, will allow you time to relax and make the most of our "hands on" time. We recommend that you arrive at least 15 minutes prior to your scheduled appointment.

Scheduling

We recommend you schedule your next service prior to leaving Xperience Salon & Day Spa. Just ask one of our appointment coordinators. We'll arrange everything.

Staff Selection/Changes

If you feel you would be more comfortable or better served by another staff member - or if you'd just like to get a fresh point of view - please let us know.

Credit Cards

We accept Visa, MasterCard, Discover and American Express.

Suggestions

We're always open to yours. Please let us know how we may serve you better.

For Your Protection

We regret that we cannot be responsible for loss or damage to personal articles including clothing or accessories. Please keep all valuables with you during your appointment. On spa days, please leave your jewelry at home - one less thing to think about! We also ask that you change into the smock provided for protection of your clothing.

Gratuities

Although not included in our brochure pricing, gratuities are appreciated.

 

Our hours